You’ve created a flipbook, banner, photo album or something else with SnackTools or bought a VIP membership and now you can’t find it?
The confusion probably starts at login. Here’s what may have happened, and how you can find your missing “snack”.
To log in to Snacktools you have these options:
1. Easy sign in (Facebook, Twitter or Google)
2. Sign in with e-mail
Each one of the logging options creates a different SnackTools account.
If you initially sign in with Facebook, but later on you sign in with Twitter, Google or email, you won’t be able to find the content you’ve created.
Also, if you’re a Premium or VIP user registered with Facebook, you will only have access to the premium features as long as you keep signing in with the same FB account. (I mentioned Facebook as an example, but it’s the same for Twitter, Google and email.)
This problem occurs even if your Facebook, Twitter and Google are based on the same e-mail.
The solution is to remember what account you used to initially sign in, and just keep using the same account and you won’t have any problems.
Why we don’t link all your accounts together
Your Facebook, Twitter and Google accounts probably have different passwords and we are not allowed to share information between these accounts.
Facebook and Twitter are not glued to a single email address. You can change the email associated with Facebook and Twitter as many times as you want. When you’re signing in to SnackTools with Facebook you’re not really providing us your email, but your unique Facebook ID, that may link to one or more different emails over time.
We are aware that this is a problem many users have, and we are trying to find solutions to fix this. In the future we might give you the option to merge all your logins into one account and merge everything you created.
Until then, remember what platform you use to log in!
Whenever you have a problem, we’re happy to assist. So contact us!